As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Brands need to improve their data currency, embracing the data sources, systems and technologies that will allow them to know ...

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

PLC reported its fourth-quarter 2024 earnings, revealing a slight miss on revenue forecasts but surpassing earnings per share (EPS) expectations. The company's stock experienced a minor decline in pre ...

A new online dashboard from The Charleston Center is designed to help in the fight against opioid overdoses. Trump signs ...

Underrepresented students above comprise domestic African American, Hispanic/Latinx, and American Indian students. Additional definitions and technical notes on data sources and methods can be found ...

Truecaller's Live Caller ID feature requires iOS 18.2 and premium plan The features are introduced with Truecaller for iOS version 14.0 Users can now subscribe to a ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Management will hold a conference call on Thursday, February 13, 2025 at 3:00 p.m. (ET). Interested parties are invited to access the call at least 5 minutes prior to the scheduled start of the call ...

These are called time deposit accounts and call deposit accounts, which are similar but have some key differences. Savings and checking accounts are the most basic banking accounts, but other ...

ARI HAIT TAKES US INSIDE THE BOYNTON BEACH POLICE DEPARTMENT’S REAL TIME CRIME CENTER. THE REAL TIME CRIME CENTER IN BOYNTON BEACH ACTUALLY OPENED ABOUT A YEAR AGO, BUT POLICE SAY IT’S ABOUT ...