Amid a complex organizational structure and multiple frameworks, a process owner is often faced with the challenge of providing the biggest “bang” for the lowest “buck” in the shortest time. At the ...

Through the years, there have been many different notions about what business process reengineering (BPR) is and its success as a process improvement approach. In the early 1990s, Michael Hammer and ...

In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other management skills—to help me make informed decisions that enhance patient ...