Treating students and parents as “customers” often means asking teachers to endure disrespect and inflate grades.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Poor customer service and outdated technology systems at the IRS contribute to a lack of transparency and threaten to turn ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

The majority of homeowners use search engines to find mortgage advice and many do not check if it is from a qualified or ...

A rural Pope County community says it’s been left out in the cold by its only phone and internet service provider, ...

Compensation payments will increase up to tenfold from July 2 for problems such as low pressure, disruptions to supply or ...

Water companies have been forced to increase the amount of compensation they pay customers for failures. We explain who is ...

Beyond being a security issue, bad bots are a threat to user experience and brand equity. Account takeovers (ATOs) spiked 40% ...

Hi. This is Barbara Khozam, author of "How Organizations Deliver Bad Customer Service and Strategies That Turn it Around." My company helps businesses create loyal fans for clients in 30 days or less.

“In my book, Black fatigue is the mental and physical exhaustion that comes from repeated acts of discrimination over time,” ...

A Nigerian lady who moved to Canada has recounted her experience when she worked for a bank in the North American country. A ...