My greatest passion is making complaints about bad customer service
It was all for complaining about poor service – and I was thrilled with the outcome. That morning, I had gone into their ...
4 Lessons From the Worst and Best Customer Service
Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.
Four in 10 Brits avoid ever contacting companies due to poor customer service
A new poll has revealed the nation's top 30 biggest customer service bugbears including rubbish hold music, no option to call ...
Biggest customer service bugbears revealed – including rubbish hold music and not speaking to a real person
THE biggest customer service bugbears include rubbish hold music, no option to call back if you get cut off – and not being able to speak to a real person. A poll of 2,000 adults revealed ...
Energy companies’ customer service: Who is failing consumers?
Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.
Brits avoid contacting companies due to poor customer service, study claims
A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...
Long waits and poor service lead Brits to consider switching utility providers
Research conducted by Utility Warehouse found that Britons typically spend an average duration of two hours on the line with ...
Nottingham Post8d
'Break-up' helpline launched for Brits frustrated with poor customer service
On average, Britons spend an astonishing two hours on the phone attempting to sort out utility-related matters – this poor ...
Metro2d
My greatest passion is making complaints about bad customer service
I truly believe it’s complainers like me that keep companies and service sectors accountable. But it’s actually helping them too, as poor customer service is costing UK businesses £11.4 ...
Broadband companies’ customer service: Who is failing consumers?
Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...
Teesside Gazette8d
Brits avoid contacting companies due to poor customer service, study claims
Poor customer service was identified as the main reason people would consider switching providers, according to a recent survey However, 32 per cent of respondents were put off by the hassle of ...