In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Loyalty programs that prioritize personalization, flexibility and seamless experiences are strategic tools for building ...

The National Retail Federation event in 2024 was all about artificial intelligence. The same can be said for NRF 2025. Click ...

AS businesses continue to adapt to an ever-evolving digital landscape, customer experience (CX) is anticipated to play a key ...

Just like strong personal relationships, lasting business success is built on trust, loyalty, and meaningful engagement.

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

MG Select, the luxury brand channel of JSW MG Motor India - Appoints 12 Dealer Partners to Redefine Luxury Automotive Retail ...

First Jointly Developed AI Agent Helps Customers Maximize Cisco Investments and Boosts Productivity   News Summary: Powerful Partnership: The first of several AI agents being developed by Cisco with ...

Monetate called Steve Maher "a proven leader" in scaling AI-driven customer experience platforms. He joins the company as it ...

As customers continue to demand a more personalized customer experience, it is essential for banks to choose the appropriate communication channels based on customer preferences, use context to ...

“In times of change, it’s crucial to remember the basics: Customers want to feel known, heard and understood,” said Katie Costanzo, president of Customer Experience, CSG. “Today’s technology can help ...