What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Despite widespread adoption of eCommerce in UAE, opportunity remains for retailers to enhance checkout experience and ...

The total value of bank frauds tripled last year even as the number of cases fell—signalling bigger, bolder scams. The ...

Trust is built or rebuilt through honest, values-based storytelling. It’s a significant opportunity for damaged brands. Why? Because companies that acknowledge error and demonstrate intent to change ...

Warning comes as one finance firm has adverts banned which promised prospective customers they had 'nothing to lose' ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Without trust, everything goes slower and costs more. That’s called the trust tax, and it will prove costly for the Dallas ...

Heimdal helps you discover how free software decisions by businesses can put your personal data and privacy at serious risk.

A little over two months into his new gig running Intel, CEO Lip-Bu Tan is laying out his plans to turn Intel into a ...

What would happen if your business lost all of its important data overnight? That thought alone should be enough to make ...

Reputation isn’t just a brand or PR issue. It is the accumulated public perception of how well a company manages every single ...