It’s easy to understand that trust is hard won, but easily lost. It’s true of any relationship, really, including that between businesses and their customers. This is an especially important ...

After a while, I did not believe that Kroger overcharging me for sale items was poor management. I believed it was intentional.

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

“It's just a nightmare that you’d be treated that way and disrespected,” says Tiffany Tienda, another USAA customer who lost ...

trust breaches cost companies millions in lost revenues, spur dramatic declines in investor confidence and shareholder value, upend customer reliance, and unnerve employees. Yet the notion of trust is ...

WEDNESDAY, July 31, 2024 (HealthDay News) -- The number of people who trust doctors dropped steeply during the COVID-19 pandemic, a new study says. Worse, those who lost their faith in medicine ...