Learn how to design KPIs that actually improve performance by focusing on outcomes, employee involvement, curiosity, and real ...

Loyalty is nice—but advocacy fuels conversions, trust and sustainable expansion. Here's how to activate your biggest fans.

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

Key Points Lean Six Sigma is equipped with all the tools you’ll need to have happy customers. Any organization should focus on timeliness and quality when developing its products. Customer needs will ...

Molex, a global leader in electronics and interconnectivity solutions, is a shining example of how to leverage advanced ...

The "Retail's Biggest CX Trends in 2025" report collected more than 57 million feedback points from across the globe throughout 2024 to provide in-depth analysis on customer satisfaction, retail ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Users reporting graffiti are satisfied 91% of the time, and users requesting a new trash bin have a 75% satisfaction rate.

In this interview, Julie Barlow, key account executive at Infobip, unpacks how local logistics companies can stay competitive ...

The Minister of Education, Haruna Iddrisu, has charged the Chartered Institute of Marketing, Ghana (CIMG) to undertake a nationwide customer satisfaction survey to evaluate the quality of services ...