It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

AIDEC Digital, a subsidiary of the AIDEC Group of Companies, has officially launched its state-of-the-art Process Outsourcing ...

One advantage of cloud-based phone communication systems is scale. Site amalgamation, with a single support system, is ...

Apps and artificial intelligence (AI) algorithms dominate innovation headlines today. However, few stop to ask: what about the machines that make those breakthroughs possible? Who’s building the ...

AIDEC Digital has introduced its state-of-the-art Business Process Outsourcing (BPO) centre in Accra to solidify the ...

Four decades after leaving a stable life in the U.S. and returning to Vietnam, luxury retail tycoon Johnathan Hanh Nguyen ...

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

One best practice is to tailor training to your sales team’s specific needs, using real-world scenarios and role-playing.

Investing in innovative, continuous employee training not only enhances skills and morale but also drives business success.

ISG has distributed surveys to more than 90 contact center service providers serving the global market. Working in collaboration with ISG's global advisors, the research team will produce three ...