This story is a part of Peak, The Athletic’s new desk covering leadership, personal development and success through the lens ...

I can’t tell you how interesting it was to interview Ali Ingram from JLL, who is head of sustainability, capital markets. Her ...

Despite popular opinion, Hudson Yards has some good restaurants—including some of the city's best Mediterranean, Italian, and Spanish food.

You’d never know from all the happy faces at commencement on Saturday how anxious the Class of 2025 is. I know because all 19 students in my Editorial, Opinion and Commentary class were graduating ...

Enter Sandpoint, Idaho – the answer to your prayers for visual splendor that doesn’t require refinancing your home. Historic ...

Service desks are on the front lines of defense—and attackers know it. Attackers are using social engineering attacks to ...

AI gadgets are back, baby! Or that’s what Jony Ive and Sam Altman hope. Well, they may not really hope they’re back as much ...

A Luna Moth operator answers the call, impersonating IT staff, and convinces the victim to install remote monitoring & management (RMM) software from fake IT help desk sites that gives the ...

They have advised organisations to “review help desk password reset processes” and pay particular attention to “admin” accounts, which generally have more access throughout a company’s ...

It said this is why Britain's National Cyber Security Centre has recommended that all companies review their help desk processes to detect and block these types of breaches. "Criminal activity ...

This article explores how enterprises can integrate these technologies to optimize help desk and other customer service operations. Using a text classification model trained on historical data ...