ISG has distributed surveys to more than 140 providers serving the U.S. ESM services market. Working in collaboration with ISG's global advisors, the research team will produce three quadrants ...

While business-to-business (B2B) and business-to-consumer (B2C) sales models share similarities in their focus on customer ...

Credit Acceptance, EFG Companies and Western Funding all announced in recent days that they received awards associated with ...

Telus Digital Philippines is leading the charge by driving innovation and evolving the way its team members work, by ...

Vent is becoming a more focused electrical company committed to helping solve the challenges of the transforming global electrical industry,” said Beth Wozniak, nVent Chair and Chief Executive Officer ...

According to a Helpfeel insider, many of the respondents feel that maintaining a specific “customer service face” creates ...

Corporate Social Responsibility (CSR) initiatives can enhance brand loyalty, improve employee satisfaction, and boost sales; however, companies should heed warning that inauthentic CSR campaigns ...

Reacting to criticisms, largely from the millennials and Gen Z customers, McDonald’s Japan substituted its earlier motto with “Work with your Style”. To better address the issue, McDonald’s teamed up ...

Healthcare organizations are doubling down on tech-forward strategies to enhance patient communication, satisfaction and ...

A survey shows 87% of executives find it acceptable to contact employees on vacation, with 74% of workers responding to work ...