the Customer Satisfaction Score, the Customer Effort Score, measurements of the entire Customer Experience. A survey, or monitoring calls to customer service, could reveal loyalty, intent to buy ...

A recent survey conducted by the Better Business Bureau unveils compelling insights into the state of employee trust and ...

Consistent excellence highlights Dovetail's ongoing commitment to innovation and customer satisfaction Receiving this recognition ...

But what is normally an uneventful process is taking on new significance this year as Microsoft is now requiring VARs to take part in customer satisfaction surveys in order to stay in the program.