A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask ...

Respondents were asked to rate their perception of each business’s customer service on a scale of 1-10, with 10 being the highest rating. If a respondent did not have experience with the business, the ...

Google is aware that customer service will play a large role in its growth as it offers more paid services, and seems committed to improving services for those kinds of customers over time.

Stories of exceptional customer service by Nordstrom or Zappos have become business lore, and if AI replaces humans, tales like this, of people going above and beyond, will likely cease to exist.

LG: Call 1-800-243-0000 and say "customer service" and either speak the name of your device, or wait and press the number for your device. Logitech: Call 1-646-454-3200. Press 1 then keep pressing 0.

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...