Zoom expands core AI Companion capabilities, including real-time call questions, voice recorder for in-person meetings, and ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

You might think you're talking to a customer service rep for a car insurance company, a bank, or a utility. But are you really? Or is it a scam?

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

The real danger isn’t just bad answers. It’s that companies like Google are reshaping the entire information ecosystem while sidestepping responsibility for the consequences.

Through the use of Google Cloud’s gen AI technology, Optimum is able to develop virtual AI agents, like AVA, which act as intelligent partners for customer service representatives.

Verizon's strategic $20 billion acquisition of Frontier aims to bolster its fiber network. Integrating Google's AI models into customer service has significantly enhanced efficiency, reducing call ...

Tredence Customer 360 delivers an AI-driven 360-degree view of the customer, connecting first- and third-party data across touchpoints like streaming, gaming, customer service, and commerce media.

Developing A Review & Brand Strategy Across 10 Or 100s Google Business Profiles How to scale a practical strategy for managing reviews and brand presence that can apply to 10s of sites or hundreds ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...