Zoom expands core AI Companion capabilities, including real-time call questions, voice recorder for in-person meetings, and ...

Google's AI is filling gaps in People Also Ask results, raising both visibility concerns and content creation opportunities ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

You might think you're talking to a customer service rep for a car insurance company, a bank, or a utility. But are you really? Or is it a scam?

Good people understand that all people deserve respect, and they are therefore quick to quietly notice certain things about the ways someone treats a service worker.

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...