The woman telling today’s story stood up to her so-called best friend after being treated like a “backup friend.” She’s not sure if she made the right decision. Let’s analyze the situation.

RELATED: My Best Friend Reappeared After Ghosting Me For 13 Years. Sandy came from a large family; from the outside, it looked healthy and functional.

Ghosting is typically a horrible thing to do to someone. Here’s how to know when it’s appropriate or how to cope if you have been ghosted.

Which is why it was galling as a mother of four in my 40s, living my best life with a friend so close I could finish her sentences, to be unexpectedly transported back to those insecure teenage years.

Dear Annie: I am, I confess, guilty of ghosting a friend. I used to talk to her daily and had meals with her and her child. I explained to her how we communicated differently, and she just never ...

Dear Best Friend Forever: The best way to find out why she has not texted you back is to pick up the phone and call her. She is your best friend! This is especially true if you feel that something ...

Asking Eric: Friend from decades ago pretends not to know you. Letter writer goes on a search for a woman she had feelings for over 40 years ago, but when she finally finds her, the woman pretends ...

And those insights can answer important questions—like why your customers are ghosting you. Turning Customer Insights Into Action Here’s an example of what conversation insights might look ...