The line between spam and scams is thin. Kurt "CyberGuy" Knutsson details his tips for identifying and avoiding phone scams, ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

Call centers in government agencies have significant challenges, from high-volume demands to staffing shortage. CivicReach.ai is on a mission to better connect governments and the people they serve.

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

NORFOLK, Va. (WAVY) — This time last year, if you tried to call 911, the call taker would get your phone number and an estimated idea of where you were. When you’re trying to get police or ...

Amazon, Google, Meta, Microsoft and other big, well-known technology companies are buying up dozens of acres of land in Ohio and announcing plans to build vast data centers. It's a trend that is ...

Do you have a consumer complaint or a frustrating mistake you need fixed now? FOX59’s Rafael Sánchez wants to hear from you!

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

In the particular case of MSI, one of the programs you might find on its gaming PCs, in particular, is called MSI Center. This program is designed to give you a greater degree of control over some ...

COLUMBUS, Ohio (WCMH) — According to Data Center Map, there are 173 data centers in Ohio, 106 of which are in Columbus. The economic impact of these data centers has been widely discussed ...

They associate the ringing phone with fear,” Liz Baxter, a career advisor at Nottingham College in the U.K. said of Gen Z ...