2.4%) and a 2.2X greater YOY increase in cross-sell and upsell revenue. When your firm can provide a unified customer profile and leverage it by frontline employees doing your customer support or ...

Brandey Lorensen has been promoted to Chief Operating Officer , reflecting her exceptional leadership and instrumental role ...

The people who are managing your products and customers have insights that could help your business avoid headaches and gain customers. Two billion people worldwide—that’s 80% of the global ...

Two billion people worldwide—that’s 80 percent of the global workforce—manufacture products, provide services, or work directly with customers. They’re often the first to see or hear about ...