The contact centre is a mine of precious data, which when captured and channelled in the right places, provides a blueprint ...

AI-driven customer support blends automation with empathy, ensuring emotional intelligence and human-like interactions in modern digital service experiences. In the evolving landscape of customer ...

These statistics tell the story of the growing importance of advanced technologies like GenAI and why companies focus on using them to transform customer interactions. Unsurprisingly, brands ...

Watch a clip from their characters’ first interaction above. Related Stories News 2025 Premiere Dates For New & Returning Series On Broadcast, Cable & Streaming News Paramount+ Boards BBC Comedy ...

AI can track every customer interaction to identify points of friction. It also analyzes masses of customer feedback to surface key themes and help marketers optimize touchpoints for a smoother CX.

Cross-Channel Integration Connects customer interactions across digital, mobile, in-store and support channels. Supports omnichannel consistency and seamless handoffs across touchpoints.

The insurance industry is turning to scalable platforms that offer omni-channel engagement, ensuring that customer interactions are personalized and consistent across touchpoints, from emails to ...

This allows Sturdy to provide an almost magical understanding of every customer interaction across every data silo,” co-founder and CEO Steve Hazelton said in a statement. “This funding ...

Supportbench empowers businesses to deliver personalized customer experiences by providing total visibility into customer interactions, activities, and future behavior. One of the standout features of ...

PHILADELPHIA, PA, March 25, 2025 — Inolex is pleased to announce the appointment of Art Knox as its new President. Knox will lead the company’s strategic vision to deepen customer relationships and ...

Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to automate routine customer interactions in contact centers. VoiceAI agents are the latest addition to the ...