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FedEx Corp. shares tumbled after the parcel delivery company lowered its full-year guidance for a third consecutive quarter, citing inflation and uncertain demand for shipments. Adjusted earnings ...

US-based software company Adobe on March 18 announced a new artificial intelligence (AI) tool called Agent Orchestrator, designed to help businesses automate customer interactions and marketing ...

Aldi has appointed Richard Thornton as group customer interaction director, in a promotion from the position of communications director. Thornton has replaced Nick Ridley, who has moved on from Aldi ...

Businesses can capitalize on NFC capabilities that are more widely available with most smartphones supporting them.

Produced by independent advisory firm Aspire CCS, the Aspire Leaderboard highlights and compares vendors in the customer communications ... Experience Platform and Interaction Experience Management.

Kurt Russell delights fans as he reunites with co-star after more than 40 years Are Cashews Good for You? How Their Benefits Stack Up Against Other Nuts Trump’s unconventional NASA pick signals ...

I’ve found there are five key elements of a customer-retention strategy that not only help attract new business but solidify existing bonds. First, you must ensure stability. Trust is the ...

Strategically located opposite Duraplast and adjacent to Electromart, this cutting-edge facility embodies Somoco’s unwavering commitment to delivering an unparalleled customer experience.

While AI-driven personalization enables more tailored, efficient and seamless customer interactions, it also raises concerns about labor market disruptions, ethical implications and data privacy ...

I recommend leveraging customer relationship management data and AI-driven insights to help create meaningful interactions that resonate with your customers. 2. Leverage technology to enhance ...