Having just lost my job as a remote customer service rep thanks to AI ... has a unique personality and story to tell. Henry, for example, is very friendly, but he also seems to be married to ...

In her 28 years working for the federal government, Shea Giagnorio provided day care for the children of U.S. soldiers, ...

The work landscape has changed dramatically over the past few years, and the shift to remote and hybrid roles has reshaped ...

Indeed, while it’s very rare in the B2C world, it’s perfectly normal for a B2B service rep to be ... For example, you might invest in a collaboration tool for your contact center to automatically sync ...

At Expo 2025 Osaka, which kicks off this weekend, Avatarin, a spinoff from airline operator ANA Holdings, will demonstrate remote customer service at two 7-Eleven convenience stores. Its Newme ...

I’ve seen inside ATSs at many companies. And my methods work, having helped clients land roles at top tech companies. Now, ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Was the outdated résumé the reason they didn't get the job? They did get the interview. But that résumé didn't help their cause because it didn’t sell their strengths, and t ...

VTA bus service resumed Friday, and light-rail service was expected to resume Monday after a judge ordered the end of a weekslong workers strike. The train service has been delayed because of ...

TOKYO -- A Japanese robotics and artificial intelligence startup is seeking to develop artificial intelligence that can deliver "considerate" customer service. Avatarin, a spinoff from Japanese ...

(CNN) — GOP Rep. Anna Paulina Luna, who left the House Freedom Caucus over its opposition to her push for remote voting for new parents, accused some members of the conservative group of holding ...