These days every business leader I know recognizes the value of providing an exceptional total customer experience.

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A stylish industrial-style laptop desk when you're determined to be productive when working from home in 2025 but don't have ...

Fisher-Price, in conjunction with Health Canada, has announced a recall of the Brunch & Go Stroller Toy. The recalled toy, ...

They then impersonated an employee and called the MGM service desk, posing as the staff member and requesting access to their account. Because the attackers were convincing and exploited gaps in ...

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NAPLES, Italy — American and British researchers recently completed hundreds of successful tests of an engine capable of propelling a cruise missile at hypersonic speed, demonstrating what ...

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...

“One thing in hindsight that allowed us to scale to wherever we are today, and I think will continue to help in the future, is just having a very, very deep focus on customer.” “It really ...

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