AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Distributors need stronger tools, better information, and real collaboration from their manufacturer partners for successful ...

Leveraging the power of behavioral science and psychology, you will learn how to reengineer the customer experience to maximize value at every stage of the decision-making process. Specifically, you ...

It is the practice that truly brings the business side and IT side together as partners in creating value for the organization ... recognizing developers as customers. “I think it goes back ...