As people rely more and more on artificial intelligence for recommendations on everything from product purchases to trip ...

A second forum is scheduled for tonight from 6 to 8 p.m. at the same location, offering another opportunity for residents to ...

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NEW YORK--(BUSINESS WIRE)--Glia, the leader in customer interaction ... a new industry survey, shedding light on the evolving challenges and opportunities facing today’s contact center teams ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...