It’s not always easy being a public employee. I made this intentional career choice many years ago. My Wisconsin-Stout educated Mom was a Home Economics public school teacher. I learned ...

South Dallas residents preserve local business as new developments will gradually appear on the MLK Jr. Boulevard corridor.

This year’s CFO Awards honorees reflect the changes and challenges faced by financial executives across employers of all ...

Two Jersey City bars known for their entertainment offerings are closing their doors. While the businesses are separate ...

Welcome to Marblehead Chowder House in Easton, Pennsylvania – a seafood lover’s paradise hiding in plain sight. Marblehead ...

Each bite is a little piece of heaven, melting in your mouth faster than an ice cube in the Sahara. It’s the kind of donut ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...