SAN MATEO, Calif., Jan. 27, 2025 /PRNewswire/ -- Rocketlane, the leading customer onboarding and PSA (professional services automation) platform, today announced the release of its annual State of ...

What to include in your customer service policy [checklist] Some elements of the customer service ... Fortunately, once you’ve outlined them, you can quickly build a library of message templates ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

The first part of your New Customer Welcome campaign should include an email that has a few goals. This email would go to new customers right after their first order. It’s different than the welcome ...

You have changed. You need to take re-boarding into a role you held before every bit as seriously as you take onboarding into a new role. Converge. Then evolve. Take the time to craft your 100-Day ...