1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

When businesses lack consistency in their definition of value, they risk making uninformed decisions and hindering long-term ...

The demand for data centers is continuing to accelerate, fueled largely by generative artificial intelligence (Gen AI), broader ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

Closing the digital gap, often referred to as ‘digital transformation,’ is often the shortest path to realizing better ...

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Use privacy impact assessments to support customer privacy expectations ... Type of individual: Some individuals, like children, need more protection. One of the major concerns related to AI ...

India's major oil refining and petrochemical company, achieved a record 2 million tonnes of polymer sales in the fiscal ended ...

How a reimagined approach to customer service in the data centre industry can effectively address complex technological and business challenges ...

In recent years, brands have been on a journey to meet customer expectations for tailored, seamless experiences while also ...

Customers lose faith in brands when they feel they're putting in too much effort. The post 5 areas where businesses need to ...