AI transforms loyalty programs by predicting customer needs, automating engagement and delivering hyper-relevant offers.

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

James Roberts, head of insurance sales at Europcar, discusses the need for insurers to respond to customer expectations ...

Universal Sompo General Insurance, a trusted service provider in the insurance sector, reaffirms its commitment to delivering ...

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

As wholesalers, we are in a unique position to be able to say, “We feed people.” We have an incredible duty to our customers ...

Marriott International delivers Q4 earnings beat, boosted by strong demand, despite facing regional and cost-related challenges.

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

To win in any market, brands need to do more than just exist – they must connect. Success comes from understanding the ...

With regulations tightening globally and fraud surging by 48%, crypto platforms should be prepared to more traffic increases ...

Taking a customer-driven approach to innovation that streamlines and simplifies workflows while maintaining quality is the ...