The Pacific Palisades and Altadena wildfires impacted broadband disconnects, but the loss was lower than Q1 2024. This ...

Silent churn is one of the biggest threats to small businesses, often going unnoticed until it significantly impacts revenue.

Customer acquisition might be the backbone of business growth, but customer retention is what sustains long-term success. In a competitive market where customers have endless options, reducing ...

In the competitive landscape of SaaS, acquiring users is only half the battle whereas retaining them is the real challenge. Customer churn is a critical metric that can make or break a SaaS business.

Flows and Golden Whale reveal how a real-time data orchestration loop will enable operators to have meaningful interactions ...

In an era where businesses are flooded with tools but struggle to generate results, one company is quietly building a new ...

Movate, a global leader in digital technology and customer experience (CX) services, has been recognized as a Validated Partner in the Built on Databricks Partner Program -- a distinction that ...

The Government has developed a ‘murder prediction’ programme using personal data to identify offenders most likely to become killers. The secretive project, run by the Ministry of Justice ...

AI-powered customer analysis can open up a window into customer pain points. Churn prediction modeling uses this information to highlight early signs of customer attrition. Meanwhile, demographic ...

We’ve got all the info and analysis you need to know ahead of the game, including the latest info on the how to catch tipoff, odds, recent team performance, player stats, and of course, our ...

While price was the top reason for decreasing brand loyalty, 40% of consumers also point to poor customer experiences and inconsistent quality for their defection. “When pricing's done all the ...