Minister of Housing and Urban Development, Ahmed Dangiwa, has assured that President Bola Tinubu's administration is working very hard to bridge the housing deficit in the country and make housing ...

Overall, in 2024, more than 3,000 professionals from close to 60 countries were trained in 29 nations on the treatment of drug use disorders, and more than 50,000 people were reached by those trained ...

Surat: Athwalines police on Saturday busted a con call centre and arrested five persons, including two women. The accused allegedly cheated around 300 people of Rs 45 lakh over the past few months.

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

New Delhi [India], April 23 (ANI): The Comptroller and Auditor General of India (CAG) entered into a Memorandum of Understanding (MoU) with the Indian Institute of Management Kozhikode (IIM K) to ...

"Ask not what your country can do for you — ask what you can do for your country."— John F. Kennedy THESE words resonate powerfully today, especially for us Filipino certified public accountants (CPAs ...

The new QM module is the most comprehensive quality evaluation system available for contact centers. It's the only contact center solution that correlates agent app and website usage with customer ...

A Plymouth call centre is to close with potentially more than 100 redundancies. Outsourcing giant Foundever is to shut its base at Mast House, in Sutton Harbour, with remaining staff either ...

Agents are not only more productive when given the tools and training to navigate the complex environment of a modern contact centre, they also contribute significantly to customer satisfaction ...

William Wainwright, business development manager at Iwata Label USA, discusses the practical security benefits of functional labels at INTERPHEX 2025. The Omni ASCENT, officially launched at INTERPHEX ...