ConsumerAffairs8d
Consumer Satisfaction and Business Performance
J.D. Power conducts regular surveys to measure customer satisfaction with certain industries, specifically the brands within those industries. It recently reported that Capital One leads in the ...
JSTOR Daily8y
Comparing importance-performance analysis and three-factor theory in assessing rider satisfaction with transit
For the three-factor theory, the importance grid yields more plausible ... Quality of service in public transport based on customer satisfaction surveys: A review and assessment of methodological ...
Business Wire19d
Wireless Product Complexities and Evolving Customer Expectations Lead to Drop in Customer Care Satisfaction, J.D. Power Finds
Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Car ...