Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

The study finds that customer satisfaction with the service of electrified vehicles—both battery-electric (BEV) and plug-in hybrid (PHEV) vehicles—continues to trail satisfaction among owners ...

Utility is the total satisfaction or benefit derived from consuming a good or service. Economic theories based on rational ... estimate utility to determine consumer decision-making.

retail bank customer satisfaction is on the rise. According to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study, SM released today, this counterintuitive improvement in bank customer ...