The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Call centers in government agencies have significant challenges, from high-volume demands to staffing shortage. CivicReach.ai is on a mission to better connect governments and the people they serve.

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

Sanas, an innovative company specializing in AI-driven accent modification, has successfully completed a $65 million funding ...

David of CloneOps discusses the advantages of using the new CloneOps AI voice agent, developed using years of industry ...

NORFOLK, Va. (WAVY) — This time last year, if you tried to call 911, the call taker would get your phone number and an estimated idea of where you were. When you’re trying to get police or ...

Amazon, Google, Meta, Microsoft and other big, well-known technology companies are buying up dozens of acres of land in Ohio and announcing plans to build vast data centers. It's a trend that is ...

The announced departure of Deborah F. Rutter, the center’s president since 2014, comes as the center continues to search for a new board chair while navigating a second Trump term. By Javier C.

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

In the particular case of MSI, one of the programs you might find on its gaming PCs, in particular, is called MSI Center. This program is designed to give you a greater degree of control over some ...