The other top reasons for calling the help desk include systems issues, such as hardware failures, which make up 16% of calls; enterprise software problems, such as trouble accessing ERP ...

The National Cyber Security Centre (NCSC) has warned that criminals launching cyber attacks at British retailers are ...

In many ways it was an unremarkable conversation. An employee working for an IT help desk took a call, introduced himself and asked, “Is this regarding a new or existing ticket?” The caller ...

CISOs should fortify help desk and employee defenses, enhance intrusion detection and tracking capabilities, and recognize that paying ransoms is not a viable strategy.

The attackers in this case call service desk personnel and attempt to convince them to reset all multi-factor authentication factors assigned to super administrators or other highly privileged ...

Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction ...