In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

Harvard’s Berkman Klein Center for Internet & Society welcomes applications for ... for the 2025-26 academic year. The call described below solicits concrete candidate interest, and we’ll provide an ...

Have your say! How would you convince someone to recycle if you met someone who doesn't? Comment below, and join in on the conversation.

There's a feasibility study underway for an LGBTQ center in Atlanta. Public input is being sought through town halls, round tables, and surveys. The new center aims to support and empower Atlanta ...

Picture: Instagram In amongst the calls, which featured allegations of bashings, hidden cash and revenge, White Snr was heard taunting police according to prison call transcripts. “F---ing ...

Ashoknagar, Madhya Pradesh: Union Minister of Communications Jyotiraditya Scindia on Saturday inaugurated four call centres of as many telecom companies in Madhya Pradesh's Guna district ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...