As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

The Johnson County Emergency Communication Center, which sits adjacent the Johnson County Sheriff's Office, will be renamed ...

The Thai government is evaluating the impact of its recent decision to cut electricity to certain areas along the Thai-Myanmar border, aiming to tackle drug trafficking and call center scam operations ...

I appreciated almost everything about Urban Myth Dissolution Center, with its art direction, gameplay, and story all being ...

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

Elon Musk's team, fresh from dramatically overhauling multiple federal agencies, was seen at NOAA headquarters. Is the agency his next target?

Robocallers posing as employees of the Federal Communications Commission made the mistake of trying to scam real employees of ...

Netflix's new celebrity challenge show fronted by Bear Grylls and Holly Willoughby has split opinion amongst TV critics.

The Cigarette Smoking Man in his wickedness has stooped so low as to prevent the small-market Buffalo Bills, time and again, ...

The doctors in the heart-pounding k-drama series 'Trauma Code: Heroes On Call' seem more like superheroes, saving lives while ...

This article is the result of recent testing conducted by the Engineer Research and Development Center (ERDC) with 502nd MRBC ...

With “The Sirens' Call: How Attention Became the World's Most Endangered Resource” MSNBC host Chris Hayes isn't trying to ...