Sanas, an innovative company specializing in AI-driven accent modification, has successfully completed a $65 million funding ...

Vonage Business Communications is available on the web or via dedicated desktop (macOS and Windows) and mobile (Android and ...

Some reasons to be wary of the pre-recorded message “this call may be recorded for training and quality purposes,” says attorne.

Invoca Inc., a conversation intelligence software company, was accused of illegally recording and analyzing phone calls between AT&T Inc. customers and the telecom giant’s call centers without consent ...

Broadridge and Verint say they are testing DeepSeek AI for automation and efficiency, while addressing cybersecurity risks in ...

Trump’s takeover could be devastating for the Center’s finances, and its expressive freedom.

Equinix had a record quarter inside of a record year as it celebrated its best ever frame for bookings against a “very hot” ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Smart Salem conducted more than 17,500 tests in January 2025 and sets a new monthly record (previous record was 16,861 tests performed in October 2024) The centers conducted 17,122 Medical Fitness ...