In addition, the HS-1500BT allows coaches the freedom to move about the call center floor while maintaining a simultaneous secure wireless connection to their computer or tablet. The combination ...

The call center usually resembles a factory floor, with row after row of reps, headsets on, sticking to the script and rushing from call to call as they try to minimize “handle time.” ...

Problems identified in the October 2021 report include repeated mistakes like the police being sent to the wrong addresses, a lack of supervision on the call center floor, a culture of bullying at ...