From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Understand best practices for onboarding new call center agents as part of a broader CX management plan, with a focus on ...

We're a little over a quarter of the way through the 2025 WNBA season. It's not enough to write a team's future in pen, but ...

The demise of the English paper will end a long intellectual tradition, but it’s also an opportunity to reëxamine the purpose ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

“Coaching via a digital App helps the individual by giving them an opportunity and a platform to practice to see feedback and to continually improve,” adds Costandi, a consultant with 60 ...

Creating a culture where feedback flows openly and constructively is essential to employee growth and organizational health. But giving and receiving feedback in a way that’s both timely and helpful, ...

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their ...

A group of 600 deceptive call center employees in Maharashtra’s Thane, allegedly collaborated to pull off a fraud involving over 15,000 Americans, resulting in estimated losses exceeding $50 ...

When Lisa Wentz opened her private practice in 2009, she imagined building a center focused on voicework—serving foreign-born ...