The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

With my understanding of how people process images and notice -− or don't notice -− detail, it's not surprising to me that people aren't tuning in to the fact that many images are AI-generated.

5 technologies enabled by call center AI today. I’ve compiled the most helpful AI call center capabilities available on the market right now, plus three exciting advancements you’ll see in the ...

Generative AI is transforming the contact center. Learn more about how this new technology is making a huge impact on customer service. Written by eWEEK content and product recommendations are ...

RingCX, developed by RingCentral, is cloud-native AI call center software with built-in workforce engagement, omnichannel reporting and analytics, and AI-generated summaries and transcripts.

Generative AI is changing the game, whether artists and organizations are ready or not. But when used fairly and ethically, it can take creative processes to a new level.

The release of OpenAI’s 4o image generation model in ChatGPT on March 25 unleashed a viral storm of AI-generated images in the style of Studio Ghibli animation as users uploaded and asked the ...

Is it me, or are AI-generated images getting ridiculously good? I swear, every time I scroll, I question whether what I'm seeing is real. It's not just artists and meme pages using it anymore. It ...