Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

AT&T's Pueblo call center. which opened in 2006, will close in June when the lease expires on its building. The closure is part of a company-wide effort to streamline operations. Eighty-three ...

Pitch Perfect Solutions is about to hire its 1,000th employee. What makes this milestone interesting is how the company reached it without having an office. Boris Shvarts founded Pitch Perfect ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes ...

Wells Fargo will layoff 221 employees in Salem and close its call center on Hawthorne Avenue SE, the company announced. In a letter to city and state officials, Wells Fargo leadership said it ...

The Parish Pastoral Council for Responsible Voting (PPCRV) will open its call center on Thursday, May 8, for those with election-related concerns. According to a “State of the Nation” report on Monday ...

The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

staff arrived at the center to find "F*** U" spray-painted above their community garden, following a hate call received the previous day. This incident echoes a similar act of vandalism in March ...

Coinbase reported a significant data breach on May 15, costing up to $400 million and affecting over 69,000 customers.