Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

In an era dominated by chatbots, automated sequences and AI-generated copy, an unlikely contender is reclaiming its throne in ...

Artificial intelligence agents trained to speak in English, local mother tongue languages, and even Singlish, may soon be ...

Mayor Benjamin Magalong is eyeing the repair and rehabilitation of the Maharlika Livelihood Complex (MLC), which is adjacent ...