AI agent nodes, dynamic models, chat triggers, and smarter error handling for faster, resilient, real-time automation.

How understanding buyer needs helps create a positive customer experience Debt collection is evolving into a customer-centric process focused on empathy, data-driven strategies, and respectful ...

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become through every customer interaction.

Instead, they can engage in meaningful conversations, provide tailored recommendations, anticipate customer needs before they are explicitly stated and fulfill tasks for them. Second, brands are ...

Tea Dating Advice and Allianz Life Insurance suffered separate cyberattacks that exposed sensitive user data, including images and personal customer information.

Business Starbucks makes surprising U-turn on major store initiative: 'Must ensure functionality meets customer needs' Initial responses had been positive.

Fresh photos show Essex County Council's plans for a new special needs school with capacity for more than 250 pupils.

Alphabet Inc. said demand for artificial intelligence products boosted quarterly sales, and now requires an extreme increase in capital spending — heightening pressure on the company to justify ...

Malala, the girl who needs no introduction, just reintroduced herself The Nobel Peace Prize winner opens up about therapy, marriage, and her gymbro era in a refreshingly personal way.

With the expansive growth of mobile commerce come opportunities for business and mobile service providers. To distinguish its service from another's and build a loyal customer base, a mobile service ...