New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging ...

A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

AI innovation in agentic AI, agents and new products in 2025 is led by AWS, Databricks, Dataiku, Google Cloud, GitHut, IBM, ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

NiCE (Nasdaq: NICE) today announced the winners of its 2025 International CX Excellence Awards, honoring organizations from ...

As artificial intelligence reshapes everything from customer service to research and development, the digital threat ...

A Deloitte survey revealed that most of the restaurant industry execs polled expect AI to have a big impact on customer ...