Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will ...

In this next era of business, the people who thrive won’t be the ones who compete against AI but the ones who know how to ...

Moe Abdula, vice-president of customer engineering at Google Cloud, discusses the shift from AI experimentation to production ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

To celebrate companies leading the way, Newsweek is proud to present the inaugural AI Impact Awards 2025. These awards honor ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

A report by Policybazaar explained that claims are the most important part of any insurance policy, and AI is now playing a ...

Brands that want to build and sustain customer lifetime value are putting personalization, AI and value-driven loyalty ...