A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

AI agents are being trained to detect and respond to human emotions using natural language processing (NLP), voice analysis ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

The integration of AI and blockchain is creating a groundbreaking new category of technology: AI agents. They’re autonomous, digital entities ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...

I am of the opinion that AI can already do all of the jobs that we, as humans, do,” Sebastian Siemiatkowski said.

Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

NatWest Bank's digital chief explains how the finance giant innovates while keeping its clients safe - and how other business leaders can benefit.