The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

Startek®, a digital-first global customer experience (CX) solutions provider, is proud to announce that it has been named a ...

Cursor AI's chatbot fabricated a company policy regarding device logouts, causing widespread confusion and subscription ...

AI is transforming SaaS pricing from traditional per-seat licenses to usage-based, pay-as-you-go plans, driven by the rise of ...

Hence, companies should first implement low-risk AI interactions in customer support systems. “For example, you can start ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

However sophisticated your AI deployment may be, you still have to get the logistics fundamentals right: You have to deliver ...