At its global Conversations 2025 event in Miami, Meta announced a series of new features that could significantly change how ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

inTouch aims to strengthen seniors’ memories and boost their mental health by addressing what Le Moigne calls a "loneliness ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

The Artificial Intelligence (AI) industry continues to thrive, with technology companies investing massively in AI ...

Apple’s Services revenue hit a record $26.6 billion in Q2-FY25, with gross margins topping 75%. The 2.4 billion-device ...

On a recent podcast, Ganesh Jayaram discussed the carrier’s revamped app and self-service capabilities as it turns to AI to ...

Moe Abdula, vice-president of customer engineering at Google Cloud, discusses the shift from AI experimentation to production ...

OMN, a marketing agency from Switzerland, is making big moves in digital marketing with its latest plan. The company has ...

According to BlackRock's Tony Kim, head of fundamental equities for the global technology team, the next big stage in AI's development will be the exploding use cases that come from the software ...

As OpenAI pitches its artificial intelligence to big companies and government agencies, it’s taking a page from the playbook ...