Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

To celebrate companies leading the way, Newsweek is proud to present the inaugural AI Impact Awards 2025. These awards honor ...

These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

Discover how AI is enhancing banking efficiency and user experience, making processes smoother for customers in the financial ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive ...

We speak to Tom Eggemeier, CEO of Zendesk, about how AI will change the work that CX teams do, its recent foray into the ...

Brands that want to build and sustain customer lifetime value are putting personalization, AI and value-driven loyalty ...