AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

This survey explains how AI agents are transforming retail operations - and there are lessons for all business leaders.

THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS ...

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

AI empowering the finance functionIssued by FuturesenseJohannesburg, 31 Mar 2025Visit our press officeAI is revolutionising how organisations operate. Over the past few years, the business world has ...

Heathrow’s recent shutdown is a timely reminder that when things break, trust takes the hit. As marketers invest in ...

Lawpath used Anthropic Claude on Amazon Bedrock to develop Lawpath AI, a generative AI solution that increases efficiency and ...

At the end of the day,” says John Tomblin, president and co-founder of Data Titan, “we must remember technology is built for ...

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For 2025, the company is targeting full-year revenue between $157 million and $177 million, an annual increase of 97% at the ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...