Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

In this next era of business, the people who thrive won’t be the ones who compete against AI but the ones who know how to ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive ...

Costa Coffee has unveiled a fully automated, AI-driven coffee shop that reportedly matches or even surpasses the quality of a ...

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will ...

AI innovation in agentic AI, agents and new products in 2025 is led by AWS, Databricks, Dataiku, Google Cloud, GitHut, IBM, ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

As artificial intelligence reshapes everything from customer service to research and development, the digital threat ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

2025 may be the year of agentic AI, but by 2027 we will see major breakthroughs and by 2030 the field will reach full ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...