Oliveira's leadership drives Atento to the forefront of BTO, supported by its CX Consulting division and a strong focus on technology, innovation, operational efficiency, and employee development.MADR ...
Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his ...
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Gov. Wes Moore’s office has extended an agreement to employ outside consultants to help track the influx of executive orders ...
Porquia is also head of research for the BPO Industry Employees’ Network ... described advanced AI tools deployed by Concentrix Corporation and Accenture — including AI co-pilots and sentiment ...
IT Services Outsourcing 5678 CA, UNITED STATES, January 31, 2025 /EINPresswire.com/ -- The latest report published by Coherent Market Insights highlights the growth ...
Unpredictable cloud bills, outdated software licenses and shadow IT frustrate FinOps efforts, according to Apptio.