No matter how duplicate records end up in a database, it “results in an inaccurate view of the customer” because there will be multiple representations of a single contact, explained Sidor.

Customer 360 connects fragmented customer data for real-time insights, hyper-personalization, and predictive intelligence. It delivers an AI-driven 360-degree view of the customer, connecting first- ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

Tredence, a leading data science and AI solutions provider, today announced the launch of Tredence Customer 360, a ...

Today, we’re all content creators, and video is leveraged for everything from employee training and product announcements to ...

Tredence, a leading data science and AI solutions provider, today announced the launch of Tredence Customer 360, a transformative customer intelligence solution designed for Telco, Media & Technology ...